The language of Government
As the largest interpreting services provider to the public sector, thebigword is the perfect partner for Governments, public sector and third sector organisations.
What we do
Serving the public sector
Over 40 years of service to the public sector has made us the perfect language partner for local and national governments.
Face-to-Face / On-Site Interpreting
Professional, reliable service for complex and sensitive situations
Video Remote Interpreting
Instant, encrypted access to language services via video link
Telephone Interpreting
Instant Interpreting services through your phone
Sign Language Interpreting
Accredited onsite & remote language support for Deaf and HoH
The perfect interpreting services partner
Over 40 years of service to the public sector we have developed solutions designed with government in mind. Our network of 15,000 linguists are accessible through our WordSynk system, which uses AI Sourcing to locate and contact the best choice linguists for your request instantly. WordSynk delivers cost efficiencies by providing us with detailed management information that shows how and where you can save money.
- Management information analysis
- Innovative services
- Automation
Unified Platform
Innovative quality assurance
technology
WordSynk is thebigword Group’s unified platform for language-software solutions. Used by all of our clients from the world’s largest companies and brands, including well-known Silicon Valley tech companies, to the British and US Government Departments.
- Secured by Microsoft Azure cloud security
- Accessible from anywhere with internet connection
- Mobile apps to coordinate interpreters and service users
- Detailed management reporting
- Built in automation and AI powered services
Interpreting for Government
Onsite Interpreting
Traditional Face-to-Face interpreting is the preferred service where time permits our clients to arrange an appointment. The non-verbal communication possible with face-to-face is an essential for sensitive situations.
- High quality, professional service
- Security cleared interpreters
- Stringent linguist recruitment
Interpreting for Government
Telephone Interpreting
Telephone Interpreting is an efficient and affordable solution for multilingual communication. With WordSynk, you can connect and collaborate within a matter of seconds, with no pre-booking or travel arrangement complications.
- Instant access, 24/7
- Affordable, billed by the minute
- 250 languages supported
- 3-way calling
- Secure, encrypted service
Interpreting for Government
Video Remote Interpreting
Our high-speed video interpreting service gives you instant access to trained interpreting professionals, specialising in spoken or sign language services via video link.
- Instant access or pre-booked
- Affordable, billed by the minute
- 250 languages supported
- Secure, encrypted service
Interpreting for Government
Simultaneous VRI
thebigword’s Remote Simultaneous Interpreting (RSI) is the leading cloud-based remote simultaneous interpretation platform that enables interpreters to work from anywhere, anytime.
- Instant access or pre-booked
- Affordable, billed by the minute
- Secure, encrypted service
- No special equipment required
- Quickly and easily scalable
- Reliable service without call dropping
Mobile apps
Instant interpreter support
Our client and contractor mobile apps give instant access to interpreters in over 250 languages
Contractor app
When designing WordSynk we developed accompanying mobile apps to give linguists and clients the power to control their schedules on the move. With our app installed linguists can accept client bookings immediately, wherever they are.
- Real time booking schedule
- Timesheet Management
- Interactive Map
Client app
Our partnering client app allows clients to review their schedule, receive notifications reminding them of appointments, submit timesheets for validation and make Telephone Interpreting calls at the touch of a button.
- Secure, 256-bit encryption
- Instant Telephone Interpreting access
- Interpreter availability feature
Priority calling
Specially designed for Police forces, the justice sector, Healthcare and Emergency services, WordSynk prioritises calls for emergency services. Entirely automated through WordSynk, reducing delays of human interaction, our TI Priority calling service will connect you to an interpreter in seconds.
Maximum Security
Secure, encrypted calling
Maximum reliability
99% call fulfillment
Security and compliance
Security and Compliance
thebigword is 100% carbon neutral, making a pledge to match our client commitments to protecting our environment.
Security
Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-based solutions available, with 256-bit encryption.
Microsoft Azure
For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network.
ISO Compliant
We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.
Compliance
For your peace of mind, every face-to-face interpreter has passed our rigorous recruitment and security process, including an Enhanced DBS (Disclosure and Barring Service) check. We’ll only ever provide appropriately-qualified linguists, whose skills have been thoroughly assessed at the recruitment stage. Employment is subject to a signed confidentiality agreement and a comprehensive code of conduct.
Our quality assurance processes are accredited up to the standard demanded by the ISO9001 for quality management, giving our clients peace of mind that the contractors we use are professional, safe and skilled.
Sealed Air
Their staff are very good at working quickly – we’ve had a few projects that have given us no time at all really, but they’ve reacted very well to it. They also manage the different time zones very well and they’ve worked very hard to learn all our terminology. An important thing is they can be flexible and if we see anything that could be improved, they’re always very responsive to it.
Royal Preston Hospital
Since we started using thebigword, it has become far easier to book an interpreter. We used to dread making bookings sometimes, but the superb team and expertise ensures everything is easy to organise.
NHS
When a patient who speaks another language walks through the door, we know we can get an interpreter who speaks one of 257 different languages on the phone in 30 seconds, thanks to thebigword. We can now make substantial savings, without having any negative impact on a quality patient experience, and receive a more flexible service.
Metropolitan Police
Maintaining absolute control over the process of reviewing non-evidential material recovered during the course of an investigation is of equal import as the weight of evidence. Utilising thebigword’s Machine Translation technology gave our team the freedom to focus on building a robust and conclusive investigation.
Manchester County Court
Even though the booking was made at the last minute the interpreter still arrived 15 minutes early and the service we received was excellent both during the court hearing and afterwards.
Get in touch
Please contact our Sales Team for any information regarding our services and to discuss how they can benefit you. We monitor our enquiries inbox regularly and will respond to all requests as we are able to.
- Interpretation, translation and localisation services to help you trade anytime, anywhere
- Agile technology at the touch of a button
- Timely solutions available 24/7/365
- Strong, long-term client partnerships
- Delivering the best services every time