Professional, quality-assured support services for businesses
We offer a suite of managed services for our enterprise clients, ranging from data analytics to staffing solutions.
Drawing on our experience with urgent high-volume recruitment, strategic data analysis, e-Learning and traditional course creation, we aim to help our clients grow and achieve their goals. Taking them to new and exciting markets by supporting their business every step.
What we do
Our suite of managed services
We offer a suite of managed services for our enterprise clients based on our experience with strategic data analysis, course creation and more.
eLearning Course Creation
Fully accredited course creation by qualified authors
In classroom traditional or remote online learning
Detailed management reporting and requirement building
Global Staffing Solutions
Outsourced staffing solutions for Governments and businesses
We complete an assessment to establish your training needs of the business and collaborate in an initial research and discovery meeting, to ensure our proposed solution is aligned with your objectives and overall message.
- Establish your training needs
- Collaborate in an initial research
- Ensure our solution is aligned with your objectives
We design and develop a course outline, before a review and feedback stage to ensure collaboration at each stage of the process. Ahead of development, you will receive a full storyboard reflecting the content, timeline and style of the training material.
- Design and develop a course outline
- Review and feedback stage to ensure collaboration
- Full storyboard reflecting content
- Timeline and style of the training material
During the development stage, we will produce the learning tools, whether that is utilising static infographics, interactive videos, animations and voice-over content. You will have a Project Manager on hand to guide you through the process and provide regular updates and reviews at each stage.
- Produce learning tools
- Utilising static infographics
- Interactive videos, animations and voice-over content
- Project Manager to guide you through
Once the training material is signed off, we will work with you to establish the enrolment process for your audience, with the delivery either in-person, online or in a blended capacity.
- Establish enrolment process
- Delivery for in-person, online or blended capacity
Working in partnership with you and your team, we will produce a report with an analysis of results, completion and training interaction to ensure your objectives are met and your audience fully engage with the material provided.
- Analysis of results
- Completion and training interaction
- Ensure your audience fully engage with the material
Data and Insights
At thebigword, we understand that data and insight are valuable parts of the decision-making process. It is important to ensure that you know your supply-chain is in place to support in any of your possible ‘what if’ scenarios.
- We enable you to assess and analyse trends in capacity, quality and delivery in real-time.
- We can partner with you to build an analytics solution that addresses your needs, publishing custom data into reports that ensure you can make calculated decisions utilising factual data in real-time.
- Our business intelligence specialists can support you to get the most out of the predictive analytics solutions, providing training, custom analysis and bespoke insight reports.
What we do
Managing performance and ability through smart solutions
At thebigword, we understand there are a wide variety of variables to consider when looking at managing performance and availability. This can often become challenging, which is where our state-of-the-art solutions come in handy.
Resource capacity planning
These analytics enable you to assess and address capacity issues across your operation. These include:
- Linguist capacity
- Call centre volume analysis
- Translation client analysis for predicting word count and project volume
- Business critical capacity
- Call centre capacity analysis
Language quality management
We provide quality management analytics to support you in tracking performance and ensuring a timely, high quality delivery every time. These include:
- Linguist QA tracking
- Linguist performance monitoring
- Delivery on time
- Capacity management
- Complaints and feedback
Our predictive analytics solutions can support you with demand prediction and forecasting analysis. These include:
- Linguist offer forecast model
- Interactive high speed mapping technologies within PowerBI
- Root cause analysis of interpretation issues
- Demand prediction based on Telephone Interpreting
- Real time Telephone Interpreting analytics
Quality service, every time
We are proud of our track record and have proven processes capable of supporting world class quality in language services. We hold several ISO certificates ensuring the quality of our customer services and security of our technology tools.
To ensure the quality of our people, we are active members of key industry influencer and strive to provide our linguists every opportunity to upskill themselves and in turn, improve the health of our industry.
Over 40 years of service has made us the perfect language partner for global brands.
Supplier to 80 of the top
New market campaigns
Websites localised per annum
On time delivery rate
The most secure system on the market
Fast access to affordable and reliable language support services for global brands.
Our WordSynk System is one of the most secure on the market. Hosted on Microsoft Azure Cloud Systems, it is one of the most secure cloud-based solutions available, with 256-bit encryption.
For clients who require additional layers of security for their own compliance we are able to offer local and remote data storage through Microsoft’s Azure server network.
We hold the ISO27001 for Information Security, demonstrating our commitment to providing excellent service to our clients. Including excellence in how we handle their data.
Many of our clients have made commitments to Green and Carbon Neutral pledges, a commitment we admire and have strived to help our clients attain. That is why thebigword is 100% carbon neutral, so our clients can be sure that we are doing our part as a supplier.
It is impossible to fault the level of service and quality of solution
provided by thebigword project managers at both their Leeds and Düsseldorf offices. thebigword offers a highly automated, complete solution for professional translation. As a business, it is also very good at adhering to deadlines.
It’s impossible to fault the level of service and quality of solution provided by thebigword. They offer a highly automated, complete solution for professional translation and always deliver on time.
thebigword has played a vital role in speeding up our translation process without compromising security.
thebigword built a custom workflow solution for 888.com to handle high volume translation with daily handoffs in up to 15 different languages